1.     PURPOSE

1.1.   These Terms regulate:

(i) the access, navigation and use of the restricted access area (hereinafter, the “User Area”) to users who have created a customer account (hereinafter, the “Registered Users”), within the website owned by POLO CLUB: www.poloclub.com (hereinafter, the “Website”); as well as

(ii) the terms applicable to registered Users who are members of the POLO CLUB loyalty programme (hereinafter, the “Loyalty Programme”).

• The acceptance of these Terms grants the Registered User automatically the status of a member of the Loyalty Programme.

• The acceptance of these Terms implies the express and unreserved consent thereof by the Registered User, having the same validity and effectiveness as any written and signed contract.

2.       ACCESS AND REGISTRATION

• The access to the User Area is free.

• The access is limited to individuals, of legal age and residents of the European Union.

• To access the User Area, users shall:

• Register to create an account. To do so, users shall fill out the form available on the Website, following the instructions provided by POLO CLUB during the registration process.

The data requested in the form are, in general, mandatory, unless otherwise stated in the specific field. The Registered User guarantees that the data provided are true and duly updated.

• Once the registration process has been completed, the Registered User shall generate a passwordwhich meets the security and strength criteria defined by POLO CLUB.

• To access the User Area, Registered Users shall enter their email and password.

  1. Registered Users agree to make diligent use of their password, given its personal and non-transferable nature, protecting it from unauthorised uses and/or access by third parties. Consequently, Registered Users are responsible for ensuring proper custody and confidentiality of their password, and, in particular, will be responsible for its unlawful use by third parties, as well as for its non-diligent use.

  2. If Registered Users suspect that their password is being used by third parties, they shall inform POLO CLUB as soon as possible via the following email address: contact@poloclub.com.

  3. On the other hand, if Registered Users do not remember their password, they shall select the option: “forgot your password?” (located next to the form to access the User Area). POLO CLUB will provide the right means to generate a new password.

3.       CANCELLATION

• These Terms will be in force as long as the contractual relationship is maintained and as long as Registered Users do not decide to cancel their registration.

• Registered Users may, at any time, request the deletion of their Registered User account by sending an email to POLO CLUB at the following email address: rgpd@poloclub.com, stating in the email subject the following: CANCEL ACCOUNT.

• If Users want to keep their Registered User account to make purchases, but want to stop being part of the Loyalty Programme, they shall send an email to POLO CLUB at the following email address: rgpd@poloclub.com , stating in the email subject the following: UNSUBSCRIBE FROM LOYALTY PROGRAMME.

4.       TERMS OF USE OF THE USER AREA

• Registered Users agree to make appropriate use of the User Area. In this sense, Registered Users are aware and voluntarily accept that the use of the User Area is made at all times under their sole and exclusive responsibility, so Registered Users ensure that:

• they will make proper use of the User Area, in accordance with the law, good faith, public order and traffic uses.

• In the event that Registered Users send information of any kind to POLO CLUB, via any of the channels enabled for this purpose in the User Area, Registered Users declare and accept that they have the right to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets, data protection or any other rights of third parties, and that such information is not confidential or harmful to third parties.

• they will not use the User Area to spread or publish any material which is defamatory, offensive, racist, degrading, pornographic, obscene, threatening or that may cause discomfort to any Registered User or third party.

• they will not use the User Area to collect and process personal data of other Registered Users.

• they will refrain from destroying, altering, rendering useless or damaging the software, programmes or content included in the User Area.

• they will not hinder the access of other Registered Users through the massive consumption of computer resources or the performance of actions that damage or generate errors in POLO CLUB’s systems.

• they will refrain from introducing computer viruses, malicious code or any other logical device that may cause any type of alteration, disablement or damage to POLO CLUB’s systems.

• they will refrain from transgressing or attempting to transgress the security measures established by POLO CLUB in the User Area, or in any other network connected to the User Area, causing, for example, a disproportionate saturation of the network.

• they will not attempt to access the User Area with a fake account, as this act may constitute identity theft.

• Failure to comply with the aforementioned Terms of Use by the Registered Users may result in the deletion or blocking of their account, without the possibility of claiming or receiving any compensation for it. In addition, POLO CLUB reserves the right to suspend or cancel a membership to the Loyalty Programme or to refuse the use of the points earned in cases of violation of these Terms of Use or in cases of abusive and/or fraudulent use of the Loyalty Programme.

• Likewise, Registered Users shall be solely responsible to POLO CLUB and third parties for any damages that may be caused as a result of a breach of the Terms of Use of the User Area, listed above.

5.       CONTENTS AND BENEFITS OF THE RESTRICTED AREA

5.1    When you open a customer account with us, you will be able to make purchases from the restricted area of our Website, access your purchase history and track the status of and access the history of your orders with us.

5.2    Upon creating your customer account, you will automatically be enrolled onto our Loyalty Programme. As a member of the Loyalty Programme, you will be entitled to:

(i)    earn points on each purchase you make with us, whichcan be redeemed for discounts;
(ii)    gain early access to special promotions, offers, discounts and pre-orders.

6.       SPECIFIC TERMS OF THE LOYALTY PROGRAMME

6.1.    Participation in the Loyalty Program: The Loyalty Program is exclusively for Registered Users of the Website and allows them to earn points associated with purchases made through the User Area. Participation in the Loyalty Program is free and requires an active Registered User account.

6.2.    Earning Points: Points will be earned as follows:
(i)    Points for Purchases Made on the Website: Registered Users will earn points for purchases made on the Website through their User account, according to the following conversion rate:
1 € spent = 1 point earned
For the purposes of earning points, the total amount actually paid by the Registered User will be taken into account, including the price of the products, applicable taxes, and shipping costs
The Loyalty Program applies to all products offered on the Website. However, purchases paid for with a gift card will not earn points in the Loyalty Program.
(ii)     Other Ways to Earn Points
In addition to purchases made, POLO CLUB may award additional points to Registered Users for certain actions linked to their account, including: 100 points for completing the Registered User profile.
POLO CLUB may establish additional promotional activities for earning points and will notify Registered Users of such activities through the usual communication channels.

6.3.    Redeeming Points: Accumulated points may be redeemed for discounts applicable to future purchases made on the Website, provided that the minimum purchase amount is 40 euros. Points will be redeemed according to the following equivalence:
a) 100 points = 5-euro discount
b) 200 points = 10-euro discount
c) 300 points = 15-euro discount
d) 400 points = 20-euro discount
Discounts may be applied to the purchase selected by the Registered User through their User Area. Any accumulated points exceeding those used in the redemption will remain available in the User’s balance.
The User may redeem a total of 150 points to activate the free shipping benefit for delivery to Pickup Points. Once redeemed, this benefit will be valid for a non-extendable period of six (6) months, starting from the moment of activation. During this period, all shipments destined for a participating Pickup Point will be exempt from shipping charges for the Registered User.
Furthermore, purchases made using discounts obtained through the redemption of points will continue to generate new points under the same conditions set forth in these Terms and Conditions.
In the event of a full return of a purchase for which points were used to obtain a discount, the points corresponding to that discount will be fully credited back to the User’s balance for use in future transactions.
Conversely, in the event of a partial return or partial refund of the purchase, the points used to obtain the aforementioned discount will not be credited back to the Registered User’s balance under any circumstances.
Product returns and order cancellations may have a negative impact on the Registered User’s history and may directly affect the accumulated amount required to activate or maintain the level and benefits associated with the Loyals program.

6.4.    Validity and Expiration of Points: Accumulated points are valid for 12 months from the date they are earned. If this period elapses without the points being used, they will automatically expire and will no longer be available for redemption.

6.5.    Checking Point Balances and Communications: Registered Users may check their point balance at any time by accessing their user account on the Website. Additionally, POLO CLUB may communicate information regarding the Loyalty Program to Registered Users via electronic means or other designated channels, including: point balances and transactions, loyalty tier, promotions and offers, changes to the Loyalty Program, etc.

Provided the User has provided a valid email address or phone number, they may receive communications regarding accumulated points and their use.

6.6.    Claims Regarding Points: For any issue or claim related to the points balance resulting from online purchases, the Registered User must contact customer service via email at: contact@poloclub.com. The complaint must include the email address associated with the Registered User’s account and the corresponding order number.

6.7.    Updating Account Information: The Registered User may modify the information associated with their account to update it through the following methods:

• By email sent to: rgpd@poloclub.com
• By logging into their account: (https://www.poloclub.com/account/login)
  The Registered User guarantees the accuracy of all information provided and shall be solely responsible for any erroneous, incomplete, or outdated information.

7.       INTELLECTUAL PROPERTY

• ThisUser Area , as well as its contents (texts, photographs, graphics, images, icons, technology, software, graphic design, source codes, among others) are the property of POLO CLUB or third parties, who have transferred to POLO CLUB the corresponding rights.

• The navigation and use of the User Area by Registered Users do not constitute, in any case, a license or transfer of the rights of exploitation of the User Area and its contents by POLO CLUB. All this without prejudice to the right of strictly domestic use available to Registered Users, not transferrable to third parties, of display of contents necessary for the correct enjoyment of the specific service.

• Likewise, the trademarks, trade names or distinctive signs of any kind that appear in the User Area are property of POLO CLUB or, where appropriate, of third parties, who have transferred to POLO CLUB the corresponding rights, without implying in any case that the use or access to them grants Registered Users any rights over them.

• POLO CLUB holds all the intellectual and industrial property rights on the contents and/or services of the User Area, and Registered Users cannot modify, copy, reproduce, publicly communicate, transform or distribute by any means and in any form all or part of the contents included in the User Area, for public or commercial purposes, without the prior, express and written authorisation by POLO CLUB.

• To make any kind of comment regarding possible breaches of intellectual or industrial property rights, as well as of any of the contents of the User Area, which may affect Registered Users, POLO CLUB or a third party, you can contact POLO CLUB via the following email address: contact@poloclub.com.

8.       LIABILITY

• POLO CLUB takes all the necessary measures to guarantee the correct functioning and continuous access to the information provided in the User Area. However, POLO CLUB cannot ensure that there is no possibility of certain programming errors, or that the server may not contain viruses or other harmful components. However, POLO CLUB makes every effort to prevent this type of incidents.

• Likewise, POLO CLUB takes no liability arising from the information provided outside this User Area and not directly managed by POLO CLUB, as well as any other information derived from the information published by POLO CLUB in the User Area, provided that this information has been manipulated or entered by a third party outside POLO CLUB.

• POLO CLUB is not responsible for the information and content stored in, including but not limited to, forums, chats, blogs, comments, social networks or any other means that allows third parties to publish content independently in the User Area. However, POLO CLUB is at the disposal of Registered User, authorities and security forces to actively collaborate in the withdrawal or blocking of all those contents that could affect or violate national or international legislation, third parties’ rights or morality and public order.

• If Registered Users consider that there is any content in the User Area that could be susceptible to this classification, please notify POLO CLUB immediately via the following address: contact@poloclub.com.

9.       NOTIFICATIONS

• In the event that Registered Users have knowledge that any content, included in this User Area, is contrary to the law or violates the rights of third parties, they can inform POLO CLUB via the following address: contact@poloclub.com.

• Additionally, Registered Users may contact POLO CLUB, via the aforementioned email address, if they want to make any query regarding the User Area.

10.   DATA PROTECTION

• POLO CLUB will process the personal data provided by Registered Users, as well as their purchase history, for the following purposes:

• To manage their status as Registered Users and the Loyalty Programme.

• Likewise, their email address may be used for the purpose of sending them promotional communications related to the Loyalty Programme, unless Registered Users expressly object to this. They can oppose to receiving them by sending an e-mail at the following address: rgpd@poloclub.com, with the subject line: CANCEL COMMUNICATIONS.

• To exercise their data protection rights, they can contact the following address: rgpd@poloclub.com.

• To learn more about the processing of your data, please refer to POLO CLUB Privacy Policy, which all Registered Users shall know and accept before being able to access and register in the User Area.

11.   AMENDMENTS: POLO CLUB reserves the right to modify these Terms, in which case we shall duly inform the User.

12.     INTEGRITY: If one or more provisions of these Conditions were declared null or inapplicable by the law in force or by a firm court decision, the other provisions shall still be valid and in force.

13.     LAW AND APPLICABLE JURISDICTION

• For the resolution of all disputes or issues related to these Terms, Spanish legislation will apply, to which both Registered Users and POLO CLUB submit, unless any other legislation other than the Spanish one shall legally apply.

• For the resolution of any dispute arising from the interpretation, validity or performance of these Terms and Conditions, the parties shall submit to the Courts and Tribunals that are competent in accordance with the applicable regulations. In the case of consumers and users, the courts and tribunals of the consumer’s domicile shall have jurisdiction. 

  Latest update: May 2026